FAQs • WaterColor Community, FL • CivicEngage

Who do I call with issues with my cable or Internet?: WaterColor has a Premier Customer Service line through Mediacom whose employees are trained to the specific needs at WaterColor. They can be reached at 1-888-845-6245. Their hours are between 8 a.m. - 9 p.m., Monday through Friday and 8 a.m. – 8 p.m. on Saturdays and Sundays. If you call outside of these hours, you will be forwarded to their regular business line, which does not handle the bulk accounts and may be limited on the help they can provide.

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Utilities

1. How do I set up cable, phone and Internet?: Basic cable and Internet are provided in your assessments through Mediacom. Any additional services outside of the bulk agreement must be set up by calling Mediacom at 888-845-6245. Be sure to provide your address and inform them you are part of the WaterColor bulk tenant account. If you need further assistance, you can call our office at 850-231-2541 or email tregan@ccmcnet.com. Phone service is available through Mediacom as well, but it is also available through CenturyLink who can be reached at 877-436-2277.

The bulk agreement includes:

1 HD cable box

1 Internet modem

1 digital terminal adaptor (DTA) or equivalent device per bedroom

Basic cable

Sports and Information Digital Pak

HD Sports and Information

HBO

Fiber Cable Internet w/download speeds up to 200 Mbps

Wifi at all community pools and beach (Password: Watercolor2017)

3. Who do I call with issues with my cable or Internet?: WaterColor has a Premier Customer Service line through Mediacom whose employees are trained to the specific needs at WaterColor. They can be reached at 1-888-845-6245. Their hours are between 8 a.m. - 9 p.m., Monday through Friday and 8 a.m. – 8 p.m. on Saturdays and Sundays. If you call outside of these hours, you will be forwarded to their regular business line, which does not handle the bulk accounts and may be limited on the help they can provide.

4. What do I do with the cable box if I move out?: Because cable is included in your assessments, if you move out, all cable and Internet equipment should stay with the home.

5. What is the local electricity and gas company?: Electricity is provided through the Chelco Electric Service, which can be reached at 850-892-2111. If you have gas, gas can be turned on by calling Okaloosa County Gas at 850-729-4700.

6. Who do I call about water?: Regional Utilities can be reached at 850-231-5114.

7. How do I get my mail?: To activate your mailbox, contact Administrative Coordinator Kim Anderson at kanderson@ccmcnet.com.