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WaterColor has a Premier Customer Service line through Mediacom whose employees are trained to the specific needs at WaterColor. They can be reached at 1-888-845-6245. Their hours are between 8 a.m. - 9 p.m., Monday through Friday and 8 a.m. – 8 p.m. on Saturdays and Sundays. If you call outside of these hours, you will be forwarded to their regular business line, which does not handle the bulk accounts and may be limited on the help they can provide.
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Basic cable and Internet are provided in your assessments through Mediacom. Any additional services outside of the bulk agreement must be set up by calling Mediacom at 888-845-6245. Be sure to provide your address and inform them you are part of the WaterColor bulk tenant account. If you need further assistance, you can call our office at 850-231-2541 or email email@example.com. Phone service is available through Mediacom as well, but it is also available through CenturyLink who can be reached at 877-436-2277.
The bulk agreement includes:
1 HD cable box
1 Internet modem
1 digital terminal adaptor (DTA) or equivalent device per bedroom
Sports and Information Digital Pak
HD Sports and Information
Fiber Cable Internet w/download speeds up to 100 Mbps
Wifi at all community pools and beach (Password: Watercolor2017)
Because cable is included in your assessments, if you move out, all cable and Internet equipment should stay with the home.
Electricity is provided through the Chelco Electric Service, which can be reached at 850-892-2111. If you have gas, gas can be turned on by calling Okaloosa County Gas at 850-729-4700.
Regional Utilities can be reached at 850-231-5114.
To activate your mailbox, contact Administrative Coordinator Kim Anderson at firstname.lastname@example.org.