Frequently Asked Questions

Trash is picked up daily by WaterColor's janitorial vendor. Alert the janitorial staff that your trash is ready for pick up by raising the blue flag on your trash crib. During the busy season, if compactors are filled, trash pickup will resume the next day at the point where their route left off. Learn about trash crib requirements here.

Submit a Maintenance Request Form to order a new flag for your trash crib.

Basic cable and Internet are provided in your assessments through Mediacom. Any additional services outside of the bulk agreement must be set up by calling Mediacom at 888-845-6245. Be sure to provide your address and inform them you are part of the WaterColor bulk tenant account. If you need further assistance, you can call our office at 850-231-2541 or email tregan@ccmcnet.com. Phone service is available through Mediacom as well, but it is also available through CenturyLink who can be reached at 877-436-2277.

The bulk agreement includes:

1 HD cable box

1 Internet modem

1 digital terminal adaptor (DTA) or equivalent device per bedroom

Basic cable 

Sports and Information Digital Pak

HD Sports and Information

HBO

Fiber Cable Internet w/download speeds up to 200 Mbps

Wifi at all community pools and beach (Password:  Watercolor2017)

WaterColor has a Premier Customer Service line through Mediacom whose employees are trained to the specific needs at WaterColor. They can be reached at 1-888-845-6245.  Their hours are between 8AM - 9PM Monday through Friday and 8AM. – 8PM on Saturdays and Sundays. If you call outside of these hours, you will be forwarded to their regular business line, which does not handle bulk accounts and may be limited in the help they can provide.

Because cable is included in your assessments, if you move out, all cable and Internet equipment should stay with the home.

Electricity is provided through the Chelco Electric Service, which can be reached at 850-892-2111. If you have gas, gas can be turned on by calling Okaloosa County Gas at 850-729-4700.

Regional Utilities can be reached at 850-231-5114.

To activate your mailbox, contact Administrative Coordinator Kim Anderson at kanderson@ccmcnet.com.